Online Learning Frequently Asked Questions

Is Jacksonville College fully accredited?

Jacksonville College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools and is approved to award the Associate Degree and the Junior College Diploma. For questions about accreditation contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4501. Jacksonville College is approved by the Commission on Colleges of the Southern Association of Colleges and Schools to offer a complete Associate degree online.

Will I receive the same degree as a Jacksonville College on-campus student?

Yes. There is no difference between the Associate degree that is earned online and the Associate degree that is earned on campus. They are the same.

Will my diploma indicate that I took courses online?

No. Your diploma will not indicate whether courses were completed online or on campus.

Is the academic content of online courses the same as the academic content of on-campus courses?

Yes. Online courses cover the same content and are academically equivalent to traditional classes.

What are the costs?

The Jacksonville College Board of Trustees establishes tuition rates annually.

  • Students taking online courses pay a tuition rate of $210.00 per credit hour during long semesters. During Summer and Winter sessions, a flat rate of $485.00 for 3 hour credit courses and $585.00 for 4 hour credit courses is assessed.
  • Students taking online courses through Jacksonville College, pay a student service fee of $350.00 if taking 9 or more credit hours or $100.00 if taking less than 9 credit hours.
  • Students taking online courses through Jacksonville College, pay a technology fee of $450.00 if taking 9 or more credit hours or $100.00 if taking less than 9 credit hours.
  • Students taking an online course pay a $25.00 fee per course.

Is financial aid available?

Financial Aid is available for distance education students if they qualify. Jacksonville College offers two basic types of aid to assist students in meeting the financial demands of college attendance. Gift aid or scholarships are provided by the College to pay for a portion of the educational expenses of the student. Governmental financial aid includes federal/state grants and work-study. Neither scholarships or grants have to be repaid. Additional information on financial assistance can be found at!financial-aid/c12x6. Students who wish to receive governmental financial aid from federal or state sources must complete and submit a Free Application for Federal Student Aid (FAFSA) online.

Are scholarships available for online students?

Yes. The JC Online Scholarship awards up to $1,000 per semester to students who are enrolled in at least 12 semester hours of online coursework or 9 semester hours of online coursework with full-time employment verification.

How do I apply for admission?

Applying for admission is easy! Visit the Application for Admission page and determine what type of applicant you are. Next, click the “Apply Now” button and complete the application form. After submitting a completed application for admission, follow the checklist to finish the admissions process. You will not be able to enroll in classes until all required documents have been received and approved by the Admissions Office. The Admissions Office will communicate with you at every step to ensure you know what is needed. When your file is complete, you are ready to be advised and registered for class.

How do I know which courses I should take?

If you intend to transfer to a senior institution after completing your coursework at Jacksonville College, you should obtain a copy of the catalog from your chosen transfer senior institution. You should take courses that are applicable to your intended degree/major. Your Jacksonville College academic advisor will help you determine which courses you should take depending on your academic goals.

How do I contact my advisor?

If you are a 100% online student at Jacksonville College you can contact your advisor by sending an email to or call (903) 589-7118.

How do I register for courses?

Your first step in the registration process should be to contact your advisor. If you are a 100% online student, you can contact your advisor by email at: or call (903) 589-7118. Simply tell your advisor that you are ready to register for classes and your advisor will contact you to begin the process.

How do I pay my bill?

You have two options for paying your bill: 1) You may make payment through EMPOWER. It's quick and simple. First log in to your EMPOWER account, hover on the Financials tab, then drop down to Billing Detail Summary. Then just fill in the blanks! This payment option is available 24 hours - 7 days a week and effective immediately. ** (you will need a debit/credit card or Paypal account) 2) You may pay over the phone: Call 903-586-2518 ext.7107 or 903-589-7107. We take MasterCard, Visa or Discover debit/credit cards only. No checks will be accepted over the phone. Be aware that there are times that we are unable to answer the phone. Just leave a voice message with your phone number and we will call you right back.

Where can I purchase my textbook?

Jacksonville College does not operate a campus bookstore. You can purchase your required textbooks and other resources from any number of online sellers. Check the “ Master Textbook List” on the Jacksonville College web site and be sure that you have the correct ISBN # before ordering.

How do I find out what courses are offered online?

Visit our " Online Course Offerings" Page and click on the term that you are interested in to find a list of courses offered online for that term.

How do I drop a course?

During the add/drop period only, you may add a course or drop a course or courses by completing an Add/Drop Form located outside the Registrar's Office, paying the $25.00 schedule change fee at the Business Office, and turning the form in to the Office of the Registrar.
You may withdraw from a course after the last day to add/drop by following the procedure as set forth by the Office of Registrar.
JC has 3 possible withdrawal grades: W, WP, and WF. You may withdraw from a class through the date indicated on the academic calendar and receive a grade of “W.” After this date, withdrawal will result in a grade of “WP” if you are passing the course or a grade of “WF” if you are failing.
W and WP count as hours attempted and have financial aid ramifications, but do not affect GPA. WF is a punitive grade and counts as hours attempted and also counts in the GPA as an F. You may withdraw with a WP or WF from the end of the W withdrawal period until the end date published on the Academic Calendar. To withdraw, from any or all courses you must complete a Partial Withdrawal Form or Full Withdrawal Form, obtain all required signatures and submit it to the Office of the Registrar. ​​ Fall 2018 Last day to Add/Drop August 21 Last day to Withdraw with “W” October 17 Winter 2018-2019 Online - December 12-January 4 Last day to Add/Drop December 13 Last day to Withdraw with “W” December 19 Spring 2019 Last Day to Add/Drop January 22 Last day to Withdraw with “W” March 27 Maymester 2019 Last day to Add/Drop May 16 Last day to Withdraw with “W” May 24 Summer I 2019 Last Day to Add/Drop June 5 Withdraw with “W” June 21 Summer II 2019 Last day to Add/Drop July 9 Withdraw with “W” July 22

How do I get my username and password?

We will create your accounts for you and send an email to you with instructions for logging into your accounts. This email will include your username and password. You do not need to do anything to activate your accounts. They will be ready to use once you receive the email.

What student support services are available to online students?

Online students have the same support services available as do our on-campus students. Visit our Online Student Support Services site to find the student support services that are available to you.

What kind of computer hardware and software do I need to take an online course?

If you are using Microsoft Windows:
Operating System: Windows 7 or higher Processor: 2.0 GHz or higher Memory (RAM): 2 GB or higher Browser: Chrome, and the most current version of Java If you are using a Mac: Operating System: OS X 10.6 or higher Processor: 2.0 GHz or higher Memory (RAM): 2 GB or higher Browser: Chrome, and the most current version of Java Please check with your instructor for any other hardware/software requirements specific to your course(s). This information can be found in the course syllabus.

Who do I contact if I have problems logging into my accounts?

You should contact the IT Helpdesk if you are having trouble logging into your accounts by emailing Please supply as much detail as possible about your problem. You may also contact the helpdesk by phone at: (903) 589-7118. The IT Helpdesk hours of operation are 8:00 a.m. - 5:00 p.m. Monday - Thursday and 8:00 a.m. - 4:30 p.m. on Friday.

Can I participate in graduation on campus?

Yes. Jacksonville College holds commencement in May of each year. You are encouraged to participate in the commencement ceremony on campus after you have completed your degree requirements.